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FirstName LastName [FULL ADDRESS] [PHNO] [G-MAIL] SUMMARY OF PROFESSIONAL QUALIFICATIONS • Experienced manager with expertise in human relations and project management • Extensive background in staff recruitment and retention Staff training and development • Superb written and oral communication skills • Organizational and Strategic Planning • Management Coaching • Program Marketing • Contract negotiation and compliance • Knowledge of Federal and State Employment Law PROFESSIONAL AFFILIATIONS • Society of Human Resources Management • Portland Human Resources Management Association PROFESSIONAL EXPERIENCE CLINICAL DIRECTOR Riverbend Inc., Year-Year • Senior Management of a Joint Commission on Accreditation of Healthcare Organizations. (JCAHO) accredited treatment facility. Responsible for all aspects of program management; clinical, administrative, fiscal. • Responsible for recruiting, orienting, training and supervising 50 staff, was able to reduce staff tum over from 68% to 14% by improving staff orientation and training, professional development, and mid-level management coaching. • Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws. • Leadership in the setting and achieving of strategic and organizational goals. • Established training programs for staff in regard to all aspects of workplace performance and professional development. • Program Marketing, increased annual revenue by 38% PROGRAM DIRECTOR R. Dykeman Center, Year-Year • Administrative, clinical, fiscal and human resources management of a large outpatient mental health center; 60 full time employees and 45 contract employees housed in various locations. • Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff.